Refund policy

Return and Refund Policy for AURAVA STORE

Effective Date: 29/05/26

At AURAVA , we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility Criteria

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition
Be returned in the original packaging with all tags and accessories included
Not be damaged due to misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [X DAYS] from the date of delivery.
Return requests made after this period may not be accepted.

3. Refund Process and Timing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to the original payment method used during purchase.

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Exchange Options

We offer exchanges for eligible items in case of size issues, defects, or incorrect products received.
Exchanges are subject to product availability.
If the requested item is unavailable, a refund or store credit may be provided.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.
You may be required to provide photos or videos as proof.
We will arrange a replacement, exchange, or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as “Final Sale” or “Non-Returnable”
Personal care or hygiene products
Perishable goods (if applicable)
Gift cards or digital products

7. Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), we will bear the return shipping cost.
For all other returns, shipping charges may be the responsibility of the customer.
Original shipping charges (if any) are non-refundable unless the return is due to our error.